Market Research
Findings
Information was collated from a number of sources and range of business at networking events, local shows and Trade events.
75% of feed back is that some service providers lacked in recognising who the customer is and lost sight of the customer needs:-
- just a number
- poor communication – did not return calls – no contact throughout the year
- production of accounts could be several months after the year end
- questions asked on the accuracy of the accounts not answered or advised that errors would be corrected in the following year
- assets not correctly valued and register not updated
- price increases without being formally agreed
- cost too high – and not understood
- Vat returns filed late incurring penalties & fines
- could not understand why they had been advised to purchase accounting software system when their accountant produced information from another
The remaining 25% were very satisfied with the services they received and would not consider changing, however the 25% majority’s accountants were based outwith the area, one or two even in other countries within the UK.
Conclusion
More and more business are unfortunately failing or not achieving their full potential due to lack of reliable information supplied on a timely basis.
To achieve success for your business , you need the backing of people who are dedicated, committed and passionate and believe in you to achieve your goals.
Learn what a difference the right people can make!
Recommendations
Taking on board what the market research tells us it is our aim to offer local business & Uk wide a unique service so that they can take back control and save money
- Tailored package
- Reliable
- Efficient
- Affordable
- 2 Year Fixed Itemised monthly cost or pay as you go
- Free consultation fees
- 24 hour help line